How We Help

When you contact us for support, the help you get will be based on the level of risk you’re in. If you’re referred to us for help by the police, for example, then we’ll assess your situation and could offer the following:

One to one help

The Independent Domestic Abuse Advisor service gives advice to high risk victims on a range of areas such as:

Creating safety plans and undertaking risk assessments
Accompanying clients to court or arranging pre-trial visits
Supporting clients to give evidence and write victim impact statements
Requesting special measures e.g. screens to conceal clients in court so they don’t have to face their abuser
Helping clients to access refuge accommodation
Helping clients to increase security in their property so that they can continue to live safely at home
Providing emotional support and referring victims to counselling or mental health services
Liaising with social workers on child protection issues
Representing victim’s views and wishes at Multi-Agency Risk Assessment Conferences (MARAC) meetings
Helping clients to make informed choices about the criminal justice process & accessing civil legal measures
Liaising with the Police and other public services to promote victims ongoing safety

Community based help

The Domestic Abuse Outreach Service can offer ongoing support to medium and standard risk victims on a range of areas such as:

Domestic Abuse awareness sessions – tailored to the individual
Safety planning and risk assessments
Helping clients increase security in their property so they can continue to live safely at home
Providing emotional support and referring victims to counselling or mental health services
Income maximisation – assisting victims to access benefits & referring to specialist services
Helping client with resettlement plans and accessing safe accommodation
Supporting clients with ongoing child protection issues, liaising with social workers and attending relevant multi-agency meetings with the client

Domestic Abuse Refuge Accommodation Service

We can arrange safe, temporary accommodation to all victims of domestic abuse if they are unsafe in their own home or are homeless as a result of domestic abuse. The service is a 24 hour staffed service, 365 days a year.

Where to find us:

Domestic Abuse Services (Outreach & IDVA team) based at –
4 Corporation Street, St Helens, Merseyside, WA9 1DL

Domestic Abuse Refuge Accommodation Service – address confidential; only provided to victims who have accepted refuge space following full referral process.

“They were here on time listening to me, non-judgemental, empathetic. I couldn’t have thanked them enough. They stuck to their words”

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